OUR DESIGN SUBSCRIPTIONS EXPLAINED
EVERYTHING YOU NEED TO KNOW
At Maestone, we exist to simplify the lives of marketers. We’ve created a slick, scalable, reliable online service to help you produce high-quality creative content at an affordable price.
We encourage everyone to book a demo before signing up so that we can learn about your challenges and set expectations clearly around what our service is – and what it’s not.
If we feel our service will be a good fit for you, we’ll suggest the right plan and you can sign up when you’re ready. If we can’t help – we’ll be honest with you and suggest the right solution to solve your design bottleneck.
SIGNING UP & CHOOSING THE RIGHT PLAN
Following your initial demo, you’ll be fully educated on how the service works, what to expect from working with us and different pricing plans available.
Our pricing is on a per designer basis and tiers up based on the type of work you need. We also have a discount system in place which means that the cost goes down the longer you sign up for.
When you’re ready to sign up, just head to the pricing page, choose your plan and click get started.
Once completed, you’ll get access to your Design Board where you can start creating requests for your designers.
ONBOARDING & MATCHING YOU WITH OUR DESIGNERS
As part of the onboarding process, you and your team will receive training on how to use your Design board. We’ll also work to answer any questions you may have before getting started with your new designer(s).
We match you with designers from our team based on your initial demo, the info from your onboarding call, the type of work and style you need and a few other factors.
Onboarding calls normally last around 20-30 mins and you can typically schedule them for the same day you sign up.
SUBMITTING REQUESTS ON YOUR DESIGN BOARD
Once you’ve completed onboarding and you’re first request is in the queue, we’ll match you with your designer and you’ll be ready to start work. This is typically all done within 1-2 business days of signing up.
Every request you submit goes into your design queue for your designer(s) to work through on a daily basis.
If you’ve signed up to work with 1 designer, you will only have 1 request at a time being worked on from your queue.
WORKING DAY-TO-DAY WITH YOUR NEW GRAPHIC DESIGNERS
Working day-to-day with your designers is just like working with any other remote team member.
Your designer will be available every business day from 9am – 5.30pm and will work through your requests one at a time. Once the current active request is closed, your designer will be ready to start work the next one.