Privacy Policy

How do we handle your information?

In this Policy when we use the words ‘we’, ‘us’, or ‘our(s)’ we are referring to MaeStone, who are the data controllers. Our address is 246, Glebe Court, London Road, CR4 3NZ. We take your privacy very seriously. The sections below make up our privacy policy. It sets out the rules we follow regarding how we use any personal information we collect about you and the rights you have relating to that use. We have appointed a Data Protection Officer to ensure we adhere to this Policy, they can be contacted by e-mail at info@maestone.co.uk or by writing to the address above. Any changes we make to our privacy policy in the future will be posted on this page. This page was last updated: May 2018

If you have any concerns or questions about our privacy policy or your personal information, please contact us at info@maestone.co.uk. 

 

Why we collect your information

On the basis that it is necessary for the performance of a contract with you we use your information for the following purposes:

  •  To allow us to handle your orders, deliver products and process your payments and refunds
  • To let you know about your orders
  • To process your application when you enter a competition promotion or prize draw.

If you do not provide the information we need for these purposes (which is identified by an asterisk) then we will not be able to process your purchase or competition entry.

 

On the basis that it is in our legitimate interests – specifically to improve the efficiency, effectiveness, and profitability of our business –  we use your information for the following purposes:

  •  To update our records and generally maintain your account with us
  • To keep a record of when and why you contact us and to keep your contact details up-to-date
  • For our statistical or survey purposes – so we can improve our websites and their services to you
  • To prevent or detect fraud or abuses of our sites.
  • To enable third parties, including social media companies, e-mail, and internet service providers, to carry out technical, logistical or other functions on our behalf and to assess and improve the effectiveness of our marketing programs
  • Understand your behaviour based on the information available to us and send or show you information, offers, surveys and online advertisements for products or promotions we believe are most likely to interest you
  • So we can personalise your shopping experience on our site

Where we rely on our legitimate interests to process your data you have the right to object to us doing so and unless we can demonstrate compelling legitimate grounds for processing the data for the relevant purpose we will no longer do so. To object to processing on the grounds of legitimate interest you can do so by contacting us here, or you can e-mail info@maestone.co.uk stating the type of processing that you object to.

 

On the basis that you have consented we use your information for the following purposes:

  • To send you e-mails to notify you of products or special offers that may be of interest to you

Where we rely on your consent you have the right to withdraw your consent at any time, for details on how to do this see the section entitled ‘How can I opt out from receiving marketing and newsletters?’

 

On the basis that it is necessary to comply with a legal obligation on us:

  •  To keep proper books and records of our transactions
  • For the prevention of fraud and/or money laundering

 

What information we collect from you

This section describes how and when we may collect your personal information.

‘Personal information’ means any information relating to an individual which can identify them – either directly or indirectly. It can refer, amongst other things, to an identification number, or to one or more specific identifying pieces of information, such as a name, address, date of birth, location data or an online identifier (e.g IP address, cookie or device identifier).

When you do any of these:

  •  Set up an account on our MaeStone website
  • Place an order
  • Enter any competition, promotion or prize draw
  • Make a comment on our website
  • Sign up for our newsletter or subscribe to any other services that we offer
  • Fill out any forms on our Maestone website
  • Browse our website
  • Correspond with us, whether by phone, email or chat facility

 

Then, we may collect your personal information, including:

  •  Name
  • Date of birth
  • Address
  • Email address
  • Phone/ mobile number
  • Password
  • Technical information about how you access and use our websites, including your IP address browser type and operating system. For further information about the use of your IP address and technical information please see our cookie policy. 

We might sometimes ask you other details, but any information which you are required to provide is identified by an asterisk.  We’ll also require your credit or debit card details when you place an order (unless you pay with PayPal).

 

How do we use your information?

We use your information for the following: 

  •   So we can personalise your shopping experience on our website
  • To assess the effectiveness of our marketing activities
  • To allow us to handle your orders, deliver products and process your payments and refunds
  • To let you know about your orders
  • To update our records and generally maintain your account with us
  • To keep a record of when and why you contact us and to keep your contact details up-to-date
  • For statistical, analytical or survey purposes – so we can improve our websites and their services to you
  • Identify the devices operating systems and applications you use to access our website
  • To prevent or detect fraud or abuses of our sites. Also to enable third parties to carry out technical, logistical or other functions on our behalf
  • To understand your behaviour (based on the information available to us) so that we can send or show you information, offers, surveys and online advertisements for products or promotions we believe are most likely to interest you
  • If you consent, to notify you of products or special offers that may be of interest to you
  • To process your application when you enter a competition promotion or prize draw

 

How long do we keep your information?

As a general rule we will keep your information only for as long as is necessary for the purpose for which it was collected, however we may keep it longer if we are required to because of a legal obligation on us, for example:

  •  Information relating to transactions may be kept for up to six years after the transaction has completed for accounting, auditing and taxation purposes.
  • If you close your account or withdraw your consent to us using your information for direct marketing we may retain some of your information for up to 12 months after to deal with any disputes that may arise.

 

Do we disclose your information?

We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfillment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of relevant data protection laws. Your personal information may be processed by us or our service providers outside the European Economic Area in countries that don’t have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will ensure that your personal information will be adequately protected as required by data protection law.

We may also disclose your personal information to our subsidiaries and affiliated companies for data processing, service, and administrative purposes. These affiliated companies may include, for example, social media companies who we share limited information with so that we can assess the effectiveness of our marketing campaigns and show or send you information, offers, surveys and online advertisements for products or promotions we believe are most likely to interest you. In addition, we may disclose your personal information to any successors in title to our business or to a buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets). Your personal information and payment card details will be processed by Stripe Inc. for the purposes of dealing with payment transactions and to protect against fraud. Your personal information will be processed on our behalf by Stripe Inc. and your credit/debit card details are shared with Stripe Inc. and stored by Stripe Inc. outside of the European Economic Area. We will ensure that your personal information will be adequately protected as required by data protection law.

We may carry out fraud and security checks with Stripe Inc. and other organisations involved in fraud prevention. If we or they suspect or identify fraud we and/or they may record this and may also pass this information to other organisations for the purpose of fraud prevention. We, Stripe Inc. and these other organisations may use this information for fraud prevention purposes in the future. We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).

 

What is the privacy policy of third-party services?

Our sites may also contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we don’t accept any responsibility or liability for these policies. Please check these websites’ privacy policies before you submit any personal information to them.

 

 

 

MaeStone is a design company based in London. We sell trendy posters that are designed to bring life to your home regardless of your interior style.

© 2017 MaeStone

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