FAQ Page

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Customer Service
You are always welcome to contact us! We are passionate about our customer service and will do everything we can to help you.

Our customer service is open: Weekdays: 08:00-17:00
Weekends and holidays: Closed

Call us:  020 8687 5206

We respond to emails within 24 hours

Shipping
Home Delivery Options Delivery Times Cost
Standard Delivery 5-7 working days £4 Free over £45
Express Delivery 1-2 working days £7.99 Free over £80
Returns Policy
We hope you will be delighted with everything you have bought from us, but if you change your mind for any reason, we are happy to refund or exchange any unsuitable items in perfect condition within 28 days of purchase with a valid dispatch note. Please note: There are a few exceptions outlined below.

You can return items to us with the following option:

1. By POST from UK & International addresses. Please remember to get a proof of postage receipt.
All refunds will be issued to the original method of payment and in the original tender currency.
Refund exceptions:
1. Sale items purchased online can be fully refunded if returned by post within 14 days of receiving the goods. Sale items purchased online and returned after 14 days, but before 28 days, are eligible for an exchange or store credit only. Items returned will be refunded for the amount paid.
Please note:
The above returns policy refers to change of mind only and does not affect your statutory rights.
Terms & Conditions
Terms and Conditions of Purchase:

1. Discounts (including but not limited to student, staff etc.) cannot be applied to purchases of any items within the ‘Collection’ range.

2. Items within the ‘Collection’ range are made available for purchase on a limited basis and on a first come first served basis; MaeStone will hold minimal volumes of ‘Collection’ items. Once sold out, ‘Collection’ items will not be restocked.

3. MaeStone reserves to right to suspend or discontinue the sale of any items at any time at its sole discretion. Changing our terms of sale All possible amendments will be made public on this site. These terms of sale were last updated on 22nd November 2016.

Ordering

After placing an order, you will receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you a second email to confirm acceptance and dispatch of your order. The contract between us (‘contract’) will only be made when we send you this email to confirm acceptance and dispatch. Only those products listed in the email as being dispatched will be included in the contract.

 

Availability

All products are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. If you pay by credit or debit card we will not charge you for products which are not available. If you pay using PayPal any payment made for products which are not available will be credited back to your PayPal account.

 

Ordering errors

You are able to make changes to your order up to the point at which you click on the Place Order button in checkout.

 

Prices

Please be aware that the prices displayed on our site include Value Added Tax where applicable but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.

Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error, we will normally, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or canceling it; or (ii) reject your order and notify you of the rejection.

Payment

We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express, Visa Electron cards. We also accept payment by PayPal. Please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly.

Presently, we do not accept cash, cheques or gift vouchers as payment online. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay.

We will not charge your credit, debit or store card until we dispatch your order. Any order placed using PayPal will be charged at the time your order is submitted. If we reject or cancel your order for any reason this charge will be credited back to your PayPal account.

Please note that items bought via PayPal can only be refunded back to your PayPal if they are returned by post. Items returned by post will be refunded to your PayPal account.

 

General Terms & Conditions

DEFINED WORDS:

In these terms and conditions, a capitalised word has a particular meaning. This paragraph explains the meaning of some of those capitalised words by showing the relevant words in brackets after their meaning. Other meanings are explained in other paragraphs in the same way. These terms and conditions (“Terms”) relate to the supply of any of the products (“Products”) and/or services (“Services”) listed on this website at https://maestone.co.uk/ (“Website”).

 

THESE TERMS ARE BINDING:

Please read these Terms carefully and make sure that you understand them before using the Website including to use any Services and/or order any Products. If you do not understand any of these Terms you can ask us to explain them further using the email address given below. Your use of the Website indicates your unconditional agreement that you accept and agree to be bound by the Terms in effect at the time of usage. We may alter all or any part of these Terms (including the Products and Services which are available from the Website) at any time. If you register with the Website we will notify you by email if these Terms change. If you do not register with the Website you will need to check the ‘last updated’ information at the top of these Terms to confirm if they have changed since you last read them. If you do not accept the Terms, you should not use the Website. You should review these Terms regularly as your continued use of the Website means you accept the Terms as modified. Please understand that if you refuse to accept the Terms, you will not be able to order any Products from the Website. These Terms were last updated on: 1st November 2017 You should print a copy of these Terms for future reference.

Product colours

We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. This does not affect your statutory rights.

For More Information

How can we help?

Feel free to ask a question or simply leave a comment.


MaeStone is a design company based in London. We sell trendy posters that are designed to bring life to your home regardless of your interior style.

© 2017 MaeStone

20% Discount On Your First Purchase

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